Frequently asked questions
Below you can find the answers to the most commonly asked questions. If you can’t find the answer to your question, please get in touch through My Pages or email@example.com
Payment and rent
What happens if I miss a payment?
The full rent is paid in advance, at the latest on the date stated on the invoice, usually the last weekday before the end of the month. Make sure you pay the rent at least 2 days prior to that date to make sure it will reach us in time. We don’t send out reminders, and if we have not received your payment within 10 days it is immediately sent to Inkasso.
If you have not received the invoice or are missing information by the end of the month, please contact us at firstname.lastname@example.org and we will send it to you.
What is rent free months?
If you have rent free months it means that you don’t need to pay rent during certain months, usually during the summer. In those cases it will be clearly stated in your contract. If you are uncertain which period this applies, please ask us at email@example.com. This period is not affected by a potential termination of the contract.
May I sublet the apartment?
You always have to apply for permission to sublet your apartment. Send your completed form together with documents confirming your reason for subletting your apartment. You can find the form here. If you are staying in a student resident you will also need to submit proof of your renter’s studies during the period. Note that we have a processing period of one month from the time of receiving the complete application. In order to approve an application to sublet you need to have a valid reason, for example an exchange semester or temporary work in another city during a paus in your studies. We can approve at least one semester and at the most two following semesters.
If you sublet your apartment without approval you risk termination of your contract. It is important for us to know who stays in the apartment if any problems should occur so that we can contact the tenant. The person subletting the apartment has to make clear where s/he is staying as well as who is listed on the contract when admitting a faulty report or similar, so we can go to the right apartment.
Note especially that you are responsible for the apartment even during the time you are subletting it. You are listed on the contract and are therefore responsible for the rent to be paid in time, that nothing breaks in the apartment and that our rules are followed. Make sure to inform the person subletting your apartment of everything they might need to know about the apartment, area, website, phone numbers, waste disposal, etc.
How many people are allowed to live in my apartment?
Your contract specifies the maximum number of people that can stay in your apartment, but please contact us if you have any questions regarding this at firstname.lastname@example.org. As long as there are not more people staying than allowed, it is fine for your partner or roommate to move in. Just remember that you as the person on the contract is still fully responsible for the apartment.
Am I allowed to swith my apartment to another student apartment?
If you find someone willing to switch, and there are valid reasons to do so, you can send in an application together with documents proving your reasons for the switch. The application form can be found here.
How do I make sure to receive my mail to the apartment?
Don’t forget to change your address and order forward delivery of your mail once you move in or out of the apartment. You change your address at Svensk Adressändring, either through phone at 020-97 98 99 or through their website.
Why do I need to pay a deposit?
International students have to pay a safety deposit for some of our apartments. The deposit is kept in case of any damages to the apartment or any unpaid rents. If there is no damage or deviances, the full deposit is returned after moving out.
Housing and maintenance
Am I allowed to install a dishwasher or washing machine?
If these appliances are not already installed in your apartment, we are unfortunately not able to offer installation of these appliances. If you still would install these appliances and it causes damage you will be fully charged for the damage.
Am I allowed to re-paint the walls or put up new wallpaper?
You are not allowed to paint your apartment without contacting us, and the apartment walls has to be reset to the original colour by the time you move out. Re-walling the apartment is also not allowed
May I grill on the property?
Yes, but please note that it is not allowed to light a fire, candles, outdoor torches or grill on the access balconies or within 4 meters from the buildings. If there is an outdoor fire place this should primarily be used for grilling.
Is it allowed to smoke inside the apartment?
No, smoking is forbidden inside all apartments as well as in the communal areas in the building.
May I bring my pet to the apartment?
If you are renting your own, unfurnished apartment you may bring your pet. In dorm rooms or furnished apartments it is not allowed to bring pets, out of consideration for people with allergies.
Should I replace faulty light bulbs and batteries for the fire alarm myself?
JYes, you have to make sure to change the batteries to the fire alarm and switch light bulbs that are broken. This also applies to places such as the fridge and oven. A fire alarm with a low battery usually beeps now and then to indicate that the battery needs to be replaced. Don’t forget to test your fire alarm regularly, both for your own and others’ safety. For some fire alarms it is not possible to change the battery on your own, in these cases you need to make a faulty report and we will come set you up with a new one.
Housing queue and application
Where can I find and apply for housing?
Under the tab Our housing you can find all our apartments.
You apply to all our housing through HomeQ and their queue. Please note that it is not possible to apply for housing through HomeQ without a Swedish digital ID (BankID). If you are interested in any of our homes, please get in touch with the local student union (Studentkår) and they will help you out, or send us an email and we will help you as best we can.
You don't need a Swedish BankID to apply for our housing in Luleå. Please go to Studentbostadsservice for more information and apply for housing.